Hear What Our Customers Have to Say
March 7, 2018
I use my car daily for work.The battery was very low and I needed a new one.The team of Karen,Jeff,Matt and Dave(mechanic)were amazing.Karen got me in right away,Jeff got every thing going when I arrived and answered all my questions,Matt was very helpful also with answering my questions,and the mechanic stepped right up to the plate.Excellent job team,many thanks. Lois
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Feb 15, 2018
We feel confident and comfortable in having our car serviced here in as much as we won't be taken advantage of and because we are seniors, that is very important to us! Marg Watts
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Feb 9, 2018
I arrived at Mazda the morning of my appointment about 15 mins early. The service staff was just starting for the day as I had the first appointment, but they were ready for me and immediately served me with the paperwork for my service appointment. I had to add some service work to my appointment, the staff took it in stride and had no problem with it. The shuttle driver was also waiting for me upon my arrival. During the day, as the service staff ascertained the needs of my vehicle, I received text message updates with full details that allowed me to make an informed decision regarding extra work needed on my vehicle. At the end of the day, the shuttle driver arrived 10 or so minutes before our agreed upon pickup time to my place of work. He called me to inform me he was there any time I was ready to be driven back to Mazda. Overall, I had an awesome service experience with Mazda this past December. Thank you to St. Catharines Mazda! Stefania
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Feb 9, 2018
Great experience!
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Feb 9, 2018
I cannot express enough how wonderful the staff was at St. Catharines Mazda, especially Ken & Russ. From the moment I arrived at the dealership, I was met with kindness and I did not feel under pressure to jump into a purchase (which was appreciated as this was my first time purchasing a vehicle). I had been to a couple other dealerships prior to arriving at Mazda, and the environment was so much more positive and welcoming which enhanced the experience. Mazda St Catharines has gained a lifelong customer! Lisa Gibson
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Feb 9, 2018
Every visit is always a positive one. The staff are very professional, informative and friendly. They know their jobs and do them well. I wouldn't go anywhere else. Lynn Plato
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Feb 9, 2018
I did not expect to be driven home and picked up when the servicing was finished, I felt my home was too far away. However I was asked if I was going to wait or would like a ride! She assured me that it was no problem, they go that far (20 minutes away). George took me home and picked me up. He was very friendly and answered all my questions about the Mazda 5CX that he was driving. It was a pleasant experience. Doreen Stokes
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Feb 9, 2018
My car was very dirty after travelling to Mazda, even though I was there at a very busy time, Matt still took the time to wash my car for me, much appreciated! Joanne Wanders
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Dec 28, 2017
Craig was an excellent sales person and undertook my case with full responsibility and eagerness. Ankit Dutta
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Dec 6, 2017
When I brought my car in for routine service, they notice a large "rip" in my tire. They pointed it out to me then proceeded to find a "temporary" tire to mount on my car replacing the damaged one. This work was not only done in a timely manner but was completed at no charge to me. "We don't want you driving on dangerous tires" I was told. I am extremely happy with the service as they went above and beyond the call. Thank you very much! Gary Winslow
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Dec 6, 2017
I can't thank the Service department enough for their courteous and satisfactory care of my car when I come to the Mazda Dealer, they always go the extra mile and for that I am grateful I recommended a Mazda when my daughter was looking for a new car (in another city) and she says the same thing, their Service department is super. Marg Waters
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Dec 6, 2017
I was very pleased with the level of service that I got at the dealership and it is always a pleasure to deal with Russ. He makes you feel at ease,does not rush you and explains everything in detail. I would recommend the Scott St dealership to any of my friends. Many thanks Russ and Mazda, Michael Neeson.
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Dec 6, 2017
I experienced a puncture en route to the airport to attend a family reunion. I pulled into the drive through and was immediately assisted by Jeff. He had the spare put on, so that we could continue on our way, in a timely fashion. While I was waiting I ordered new tires from Peter (in Parts), who was able to recommend a good value brand. Upon our return, the tires that were ordered, were put on. A big thanks to the service/parts team at St. Catherines Mazda, they are the best! Guy Baker
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Dec 6, 2017
The service rep named Jeff always goes that extra mile for us with our Mazda. He's very professional and always ensures we've been well taken care of. Great customer service. Linda Sergenese
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Dec 6, 2017
Craig was very pleasant to deal with and I didn't feel pressured to buy anything that I didn't need. He was very thorough in explaining the features of the car that hadn't been on my previous Mazda. Jeanne Codrington
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Dec 6, 2017
Called about winter tires after shopping around. Received the best deal and could get the tires on when I wanted the. Tires were bagged and ready for me to store at my house as I requested. Love my dealership. Sharon Krukowski
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Dec 6, 2017
Our Sales Rep gave us excellent service from our first meeting. He's gone beyond what we expected to see that we know all the car's features, how they operate and that we are enjoying the vehicle. To our friends looking for a car, we would definitely recommend him. Barry Turner
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Dec 6, 2017
Service was friendly and made you feel at home.Questions answered promptly. Work was well explained! Ron Lemmon
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Nov 14, 2017
I have always been treated very well at St. Catharines Mazda. This time I brought my dog on a leash and she was treated like a Queen. Several employees asked my permission to offer her a treat My dog can hardly wait for another oil change!! Thank you so much. Doreen Stokes
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Nov 14, 2017
As always great service and discussing any other work that need to be done. I had an issue with the software and it works great now! Vonda Bate
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Nov 14, 2017
Karen was very understanding,polite and helpful when I called in the morning.She fit me in that day according to my work schedule.When I returned less than 2 hours later to pick up my car Karen went over everything that Keith had done in the shop on my car.Matt was also helpful in explaining how it was fixed in terms I could understand. I felt it was a great team effort and was VERY thankful for their expertise.George (shuttle driver)was very kind and punctual in driving me to and from Mazda also. Lois
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Nov 6, 2017
These people are great,no pressure and straight answers an overall pleasure! Clifford Craig.
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Nov 6, 2017
I would like to say this is our second time buying a new Mazda vehicle in 4 months. The staff is so great that I didn't look elsewhere for this purchase. I appreciate their honesty their comittent to ensuring they meet all our expectations. They made the car purchase a very enjoyable experience. I will recommend this dealership to all who will listen as well as Mike the sales agent as he is truly a great person. Thank you all for the great experience. James Leighton
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Nov 6, 2017
I brought my car in to have some scratched repaired by an outside shop that Mazda uses. When I came to pick up my car I noticed that there were still a few fine scratches that were missed. I showed these to Matt and he said that if I approved that he would have these done in house when I bring my car in for servicing. Matt handled my concerns and I left there happy knowing that this issue will be taken care of. Brenda Brown
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Nov 6, 2017
Jon Kendrick worked very hard in making sure we got exactly what we wanted (lease payments, time of delivery etc...). Will be highly recommending Jon and the dealership. Bravo Mazda for having a beautiful line of vehicles and an amazing salesman. Sheri Nunns
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Nov 6, 2017
dealing with the service dept here is like visiting an old friend. they are efficient plus pleasant and occasionally chat about cars and other stuff. Works for me! Robert McLauchlan
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Nov 4, 2017
My vehicle was washed by the service mgr after the oil change. Very appreciative! David Gillis
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Nov 4, 2017
Jeff, Keith and Karen in the Service dept.are Great! And everyone is friendly. Thank you very much, Ann M.
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Oct 10, 2017
Ray, Chase and Russ were wonderful to work with. They spent an abundance of time with my husband and I....there was absolutely no "rushed feeling" while shopping at Mazda which we appreciated. They were friendly, professional and approachable. This is my 2nd Mazda, but the first one I have purchased from the dealership in St. Catharines. When I purchased my Mazda 3 in 2010, I was not impressed with the sales team at the dealership and chose to look elsewhere. I can say with certainty that the individuals who are at that location now, work well as a team and service customers with pride. I would also like to note that Chase personally came to our home to install our navigation card and show us how to use the functions properly as we were struggling with this feature. He also extended his personal cell phone number for texting if we had questions about the vehicle. He really went above and beyond. His humour made the process enjoyable and stress free. Thanks to the staff for a great experience! We look forward to recommending St. Catharines Mazda to our friends and family and shopping there again in the future! Sarah Doherty
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Oct 10, 2017
The Mazda Dealership in St.Catharines is amazing! Thank You again Jeff Root for an awesome experience! Kat Whyte
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Oct 10, 2017
I always get great service when I bring my car in for maintenance. Keep up the great work! Jessica Reid
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Oct 10, 2017We were extrememly happy with the entire procedure. Craig Allen was friendly, helpful and informative from our first meeting right up to (and including) the in-depth onboard training. I will most definitely recommend him, and St. Catharines Mazda! Thank you!! Heather Bannerman
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Oct 2, 2017
Angela and the whole St Catharines Mazda team were great to deal with. They always go over and beyond to make you feel comfortable. I will keep purchasing my new vehicles from St Catharines Mazda and always trust my vehicles there for service. This is our 3rd new vehicle in the family from St Catharines Mazda and definitely not our last. Melanie Veilleux
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Oct 2, 2017
Found an issue with my car at 11:00pm while on I-90 approaching Buffalo. Needed a diagnosis, and Mazda of St. Catherine's got the car on a hoist moments after we arrived the next morning. Matt gave an explanation that satisfied me, and luckily they had the parts in stock. Because I was a traveller from out of the area, they started the work very quickly. I was on my way in just over an hour. Well done Mazda of St. Catherine's. Douglas James
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Oct 2, 2017Chase, Ray and Russ took excellent care of me. It was probably the best car buying experience I've had to date and would refer anyone to St. Catharines Mazda! Lynne Clark
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Oct 2, 2017
I sent an email immediately after my appointment to say how happy I was (and always am) with the staff at my St Catharines Mazda dealership! Anticipating my needs, explaining clearly, interactive professionally and in a very positive manner - I always feel comfortable that I'm getting the best service for my car. Barbara Buetter
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Oct 2, 2017
I always feel comfortable going to this dealership and am treated like family! They explain things well and I trust them. They seem to care! ! Matthew was particularly helpful. I had a flat Tire and was given an appointment at short notice. They wouldn't let me leave until everything was done to their high expectations! Mary Flynn
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Sept 30, 2017
What a positive experience I had when I bought my new 2018 Mazda 3 at St. Catharines Mazda! I am so impressed with the level of courtesy, professionalism, knowledge and support the Mazda team extended to me when I purchased my new car. My sales representative, Craig Allen, was extremely helpful and made me feel as though I was his only (and most important) client. From the initial test drive, to the explanation of the features when I picked up my car, he was friendly, helpful, patient and courteous. Russ, in financing made the purchasing process a breeze. He clearly explained all of the options available to me and advised me on the best choices for my needs. All in a friendly, no-pressure way! Chris Storring took the time to welcome me to his dealership and his staff and answered any questions I had immediately. I especially was impressed with the tour of the dealership! How welcoming was that! From the moment I entered the show room, I felt comfortable, welcomed and relaxed. Everyone who works there is so friendly and kind. I am sure this is a wonderful place of employment for them and the BEST place to buy a car! I have recommended this dealership and this team to many of my friends and family. I am so happy to be a part of the St. Catharines Mazda "family" and look forward to many years of friendly and superior service. Anne Holmes
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Sept 11, 2017
Very pleased with the service. Jeff makes it a pleasant experience. The shuttle service is most appreciated the driver was very courteous and was prompt dropping me home and picking me up. Sharon Phair
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Sept 11, 2017
Matt was very professional courteous and helpful. Service was extremely efficient and the waiting room was comfortable. Tracy Mullane
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Sept 11, 2017
The service desk staff have always been very good to deal with and provide help even when it is not for maintenance, like getting assistance for other queries like tech things such as blue tooth problems inquiries. Keep up the good work it is appreciated! Sharon Watson
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Sept 11, 2017
I always look forward to visiting our Mazda dealership; the sales and service staff are very helpful and eager to please their customers. Don MacDonald
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Aug 29, 2017
Double Kudos Today - I say this every time I go in for service, and today was no exception: I love my Mazda, and I especially love my Mazda dealership. Everyone at St. Catharines Mazda (from Service Advisors Jeff Tardif and Matt Root, to Master Service Technician Keith Beauchamp) knows us by name and treats our cars like they're their own. Today, although I'd approved new ones, Keith was able to grind my rear rotors and avoid the need for replacements (always nice to save money!); he also noticed that my car was slow to start (something I'd noticed but forgotten to mention), so I was able to replace my battery and avoid the likely hassle of roadside assistance. I left with a freshly washed and well-maintained car that I can trust, and a smile on my face. Thanks again to everyone at St. Catharines Mazda! Barbara Beutter
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Aug 24, 2017
I continue to find the service provided by my Mazda dealer first rate. Donald Evans
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Aug 15, 2017
I test drove many different vehicles before purchasing my Mazda. My salesperson Joh didn't seem to be tired of me not committing to the purchase , I returned 3 times before I committed. While I love my car , the professionalism of Joh was the one thing that stuck in my mind. While at 1 point I didn't remember his name I said to my son " remember the sales,an that made us a cup of tea " . Joh was very friendly & accomidating to my needs . I will recommend St.Catharines Mazda but most of all I will recommend Joh . Thank you for the service 😊 Donna Hale
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Aug 15, 2017
I've always had great service so missing one little thing like the door can happen any time to anyone. Joe Pitzel
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Aug 10, 2017
Jeff was very accommodating, he arranged for shuttle service for me, having the driver take me to work and pick me up to get my car. Jeff was professional, explained the work done and even had my car washed for me. It is people like Jeff who make servicing my car a good experience. LC
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Aug 8, 2017
Chase was very knowledgeable and helpful. He never pushed us in any direction but did his best to meet all of our needs and requests. All around an excellent experience. Tim Wright
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Aug7, 2017
Angela, Ray, and the rest of the staff at St. Catharines Mazda went above and beyond in order to get me into the vehicle I wanted. I gave them a tough challenge in finding me a 2017 Mazda 3 Sport as inventory was very depleted, but they delivered on everything I wanted and more! Angela was awesome about staying in touch and having open lines of communication during the locating process. I will definitely return to St. Catharines Mazda when I purchase my next vehicle and will be sending family and friends their way. Emma O'Neill
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Aug 7, 2017
I am always so happy with the service at Mazda, they often go the extra mile to make sure I am satisfied. Margaret Waters
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Aug 7, 2017
My experience with Mazda was fantastic! Everyone is super friendly! Sarah Olsen
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Aug 7, 2017
the only reason why i said no one contacted me after service is that i was away for 3 weeks on vacation , each time i have service done its nothing but excellent service . Jeff always greets me by my name with a smile . Going in is always a positive experience . Francine Tremblay
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Aug 7, 2017
As always, Jeff in the service department, and Matt, along with technician, Keith treated me with respect and wonderful service. They are great! Thanks for the car wash, Jeff. I really appreciated it. Anna
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June 26, 2017
It is so refreshing to interact with a dealership that is honest with respect to issues with my vehicle. I look forward to dealing with St. Catharines Mazda in the future. Glenn Hulls
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June 26, 2017
Matt Root provided me with follow up on a matter he was investigating for us concerning the monitor screen with Mazda head office. Although he did not get the answer we were looking for the first time, he did not give up. He made me feel like he valued us as customers and was trying to fight for us as such. Pleased to say he just called with good news which would not have happened if he had not gone to bat again for us. Very appreciative of all his effort and the results which has made us have faith in Mazda again. Mazda should be proud to have Matt Root as an employee and I will be making sure I tell all my friends to trust and buy Mazda products because of this outcome. Valarie McInnes
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June 22, 2017
The service staff at St. Catharines Mazda is AMAZING, they are the best staff I have ever experienced at a Dealership. They can't do enough to make sure everything is done and that each customer is well looked after. Love them!!! Kelli Deluca
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June 22, 2017
Chase was a fantastic sales representative, not pushy at all and helped us get exactly what we needed. We couldn't be happier! Michael Cousins
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June 22, 2017
Just that the man who I dealt with was very polite, helpful and patient in his explanations. Lori McClay
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June 21, 2017
The icon indicating that the tire pressure on one of our tires was low precipitated my driving to our dealership. The Service Dept. managed to have our vehicle serviced as quickly as possible. Even though we appeared without an appt. we drove out with our tire repaired in 45 minutes. We could not have been more pleased, especially given that ours was an unexpected repair. Lee Howden
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June 9, 2017
Jeff and the entire service team consistently go above and beyond my expectations. Fabulous service in every aspect makes my visits always a pleasure. Stephen Dunphy
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June 9, 2017
This is the 3rd car I've purchased (previously purchased a Dodge Challenger and Dodge Dart) and it was most definitely the best car buying experience I've had!! I felt calm, didn't feel pressured by the sales staff, it was a positive environment where I didn't feel taken advantage of, and felt like I got the deal I wanted on my Dodge Dart trade-in. I live in Mississauga but will definitely go out of my way to have my car serviced at St. Catharines Mazda as I got a great vibe from their Service department and have read some great reviews. Ray (Sales Manager), Mike (Sales Associate), and Russ (Finance Manager) were all amazing and treated me with respect and kindness! Thank you guys!! I will be recommending St. Catharines Mazda to all of my friends and family and will definitely return for my next car purchase! Michelle Swan
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June 9, 2017
We had our Mazda Tribute for over 12 years and have been very happy with the vehicle and the service at Mazda. I want to take this time to recognize Craig Allen our sales rep for his outstanding level of service and caring to ensure we had our new vehicle in the time promised. I want to tank all the staff that allowed us to get back on the road as quickly as possible. THANK YOU TO ALL. Great job! Mario Popoli
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June 9, 2017
The team is always professional, prompt and courteous. The only negative complaint I have is I can't seem to win this car that you give away for filling this out. Brian Woodcock
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June 9, 2017
Service Advisor Jeff, was extremely efficient, polite and washed my car. Excellent add on service.
Shane Belford
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June 9, 2017
We are always happy with the service at St. Catharines Mazda. The employees are very knowledgeable, pleasant, and informative. It is always a pleasure to deal with all of the employees at this dealership. We will always deal with these people. They are great! Lynn Plata
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May 26, 2017
It has to be noted that my Mazdas save for one oil change have been serviced by St. Catharines Mazda and that started when I purchased by 2002 Tribute way back when. The folks in this dealership are exceptional never have I been left in a lurch because my vehicle was not ready but this last trip takes the cake for being over the top. All the folks were as busy as can be, service as well as sales. Service was backed up but to alleviate the congestion my service adviser Jeff donned the coveralls and steel toed shoes and did the work on my car. Never knew he was so talented. I think I even saw the owner doing paperwork and peering into the engine of a Mazda 3 in the shop. This is a great dealership. George apprecite the lifts. Gary Shay
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May 26, 2017
The service advisors were very friendly and knowledgeable. They took great care of me and I'd be happy to return. Aaron Peters
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April 21, 2017
They touched up my scratches and gave me a car wash, love the service. Great coffee in waiting room. Judith Mchattie
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April 21, 2017
The service rep I think his name is Glen? Is always extra kind! Always goes the extra mile to make my visit a happy one. Linda Sergenese.
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April 21, 2017
Our salesman Craig was very approachable and easy to get along with. He showed us what we were interested in and helped make it a smooth and easy transaction for a first time buying a brand new vehicle. Will definitely recommend to others. Daryl McHugh
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April 21, 2017
Love the service , the people and my car! Francis Leonard
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April 12, 2017
I had forgotten my checkbook for the financing on day of pickup. Salesman took that opportunity on the way to bank to show in more detail features of navigation system.(He had already shown me before) Mike Rogers is an outstanding example of courtesy and professionalism. I don't recall ever having an easier car buying experience than from this dealership. I can find no fault. Gregg Rodgers
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April 12, 2017
St. Catharines Mazda has been servicing our cars for years and years. The service is impeccable and Jeff and Jamie and now Matt are excellent and have always taken great care of our cars. I needed four new tires, and the tire guy (I am sorry I don't know his name) was very helpful in ensuring I got the tires I needed. George the shuttle driver is great, very helpful and there are never any issues getting home and back to pick up the car. St. Catharines Mazda staff are fantastic. Elizabeth Birchall
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April 12, 2017
While at the dealership to get a recall on the vehicle fixed the staff at the location went above and beyond to make us feel valued. While we were waiting in the lobby one of the workers came over to give each of my daughters a care package that included some toys, crayons and paper to keep themselves occupied while we waited. Travis Morden
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April 11, 2017
I really appreciate being able to book or alter appointments by texting the service department. I like being able to send a text when I think of booking it or altering the appointment. Then they can contact me the next business day and I do not forget to mention a concern. My reception on arrival by Jeff made me feel very welcomed and valued as a customer. I appreciate that. Sharon Phair.
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April 11, 2017
Service department absolutely run professionally by Jeff and Matt and all others I've come in contact with. Marc Beauparlant
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April 11, 2017
The ladies' washroom was super clean and I appreciated the touches of liquid soap and hand cream. Keep it up. Also the girl (Sorry, I don't remember her name) who phoned to make the appointment for service was extremely polite and pleasant. That does not happen everywhere. Janet Fletcher
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April 11, 2017
The staff were great and very friendly. They made my 4 yr old daughter and I very comfortable while we waited for the regular service for my vehicle to be completed. The service technician I spoke with was very knowledgeable and was able to also complete repairs from a recall notice from earlier in the year for my vehicle. I will gladly be returning to the dealership for all my future repair and maintenance needs. Tony Clark
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April 11, 2017
The Service Manager, Advisors and Technicians are among the Best in the business, and the reason we keep coming back to St. Catherine's Mazda. Beverley Brown
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April 11, 2017
You guys have always made me feel like me and my little 3 matter. Even if my next car was not to be a Mazda, I will still come to you. But I like the new RF. Gregory Papich
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March 24, 2017
Mike Rogers was outstanding! I walked in with a list of wants for my new car and he was very patient while we went through it all. He was always attentive, professional and had answers for all my questions. He was never aggressive or pushy with sales pitches as I have experienced at other dealerships. He also has a nice personality too! I will definitely recommend St. Catharines Mazda to family and friends. Simone Lounsbery
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March 10, 2017
Coleen was a delight to deal with. Very positive at all times and she went out of her way to accomodate us through our constantly wavering back and forth. Thank you Coleen. It was a pleasure to meet you and to do business with a true professional. We did not meet the service department or take a test ride because we are familiar with both the car and your exceptional service. Thank you all. June Rahmer
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March 10, 2017
Service department very Courteous and informative, plus service charges quite reasonable. Also washed our vehicle at our last appointment at no charge. Can't get any better service than that. Betty Eltringham
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Feb 21, 2017
Love my cx-5. Shaun Goswell.
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Feb 21, 2017
Your guys are great and friendly . Keep up the good work! Donna McCarthy
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Feb 15, 2017
I have always found the Dealership to be efficient, caring and informative, wouldn't take my car anywhere else. Margaret Waters
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Feb 14, 2017
My wife and I are from Hamilton, but we used the St Catharines location because the staff were friendly, professional and never pushy. They explained everything we asked for and definitely went the extra 2 or 3 miles - including our sales rep, Jon, trying to calm our screaming baby while my wife and I test drove our car. Great dealership and great people. Cheers! Sean Cianflone
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Feb 14, 2017
Jeff,Matt and Karen were very helpful in every way.I appreciated that my car was washed in the bay by Jeff. They are a great team. Lois Cuda
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Jan 27, 2017
We have enjoyed dealing at St. Catharines Mazda. This is our 2nd purchase of a new vehicle and were very treated on both occasions. The staff of both the sales area and the service area are always pleasant, friendly and willing to go the extra mile for us as customers. I would definitely recommend this dealership to anyone looking for a vehicle. Chris Bell was great and very engaging as was Ken on our 1st buying experience with St. Catharines Mazda. Jeff in service is A-1 when dealing with customers, a real asset! Sharon Watson
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Jan 27, 2017
The service was friendly efficient and the wait was comfortable and enjoyable. Tracy Mullane
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Jan 27, 2017
George the driver was very prompt and courteous. Received a call of a reminder for service & was able to get in the next morning. Ted Farrell
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Jan 27, 2017
You have always provided good service and thank you very much. Love my Mazda. Bev Janzen
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Jan 27, 2017
Rest of the departments,upper management, don't be fooled; I'm sure everyone does a decent job, but the SERVICE DEPT is 100% the reason my next vehicle will be a Mazda again. Jeff, Matt, and the young lady (sorry, I forget her name) always give me the customer service that gives me peace of mind owning a Mazda. Thx to you 3 and the men/women who work behind the scenes in that dept. Marc Beauparlant
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Jan 14, 2017
Everything was very good with my Mazda CX9 and the oil
change. Also, the staff there was amazing. I left my car the last nigh of the service in
the parking lot and they found my wallet
beside my car with everything inside. We
have two Mazdas, a 3 and a CX9 and we
probably keep Mazda with us forever.
What a Dealer ship, absolute
fantastic. Thanks for everything. Luis Galindo
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Jan 14, 2017
When I arrived to pick up my vehicle there was a discrepancy between the quoted cost of the service and the actual bill. When I pointed this out, not only was the bill adjusted accordingly, they shaved a little off of the overall cost as a form of apology. I continue to be a very happy St. Catharines Mazda customer and Mazda owner. Michael Janes
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Jan 14, 2017
The ladies' washroom was great - clean, sweet smelling with hand soaps and lotion! This is not always experienced in a service area. Janet Fletcher
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Jan 14, 2017
It is always a pleasure to have the car serviced at this dealership..........the dealership played a large role in the selection of my most recent car.. Sherri Stokes
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Jan 14, 2017
I asked if it could be washed when I brought it in for
service. Although I hadn't thought to
make that request ahead of time, they were able to do so and did a great job.
Many thanks. Martha Davis
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Dec 29, 2016
The ladies' washroom was great - clean, sweet smelling with hand soaps and lotion! This is not always experienced in a service area. Janet Fletcher
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Dec 29, 2016
I have always been treated as a valued customer at St. Catharines Mazda and this last visit was no different. I appreciate their professionalism, thouroughness and caring and friendly atmosphere. The value is extremely good. Thank you and I will continue to service my vehicle at STC Mazda. Job well done!! Anthony Rupnik
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Dec 29, 2016
Ken Legault is a great sales person, has been for me since my first Mazda in 93, he always understood my needs and a provided a fair deal. I will certainly be back in the future. Robert D'Onofrio
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Dec 27, 2016
I overheard the service employee talking about someone's Mazda reaching 350,000 km. When I came to the desk, I told him that my 626 (standard) from about 25 years ago went 465,000 km and taught three children to drive... he was suitably impressed. Jeanne Te-Sligte.
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Dec 27, 2016
Thank you for being so awesome! Katharine Trapnell
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Dec 27, 2016
THE SERVICE STAFF ARE ALWAYS FRIENDLY AND KNOWLEDGEABLE. THEY TAKE TIME TO LISTEN TO MY CONCERNS AND OFFER SUGGESTIONS REGARDING THE SITUATION AT HAND. I WILL CONTINUE TO SERVICE MY MAZDA IN ST CATHARINES. Anne McDow
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Dec 27, 2016
I feel that customers are always treated with respect at St. Catharines Mazda. We have purchased 2 vehicles there so far and have been very pleased with the cars and the service centre. Linda Lillie
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Nov 16, 2016
Jeff, who is at the service desk is a WONDERFUL gentleman and company rep. in every way, and Keith, who is the service technician that I ask for every time is THE BEST. Please share this with them. Anastasia Middleton
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Oct 28, 2016
I usually like to get things done rather quickly as I know exactly what I want. My salesperson was able to sense that fairly quickly and got me thru the process even quicker than I expected. Very thorough too. I couldn't be more pleased. Richard Vallance
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Oct 24, 2016
I was very pleased with the service and appreciated the car wash afterwards. Thank you. Sharon Phair
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Oct 6, 2016
Alex turned a stressful time into an amazing and fun experience. He answered all my questions in a comprehensive way as well as gave me additional information. I'm very grateful and love my new Mazda! SABRINA THORNE-BALLARD
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Sept 27, 2016
I just want to thank Jeff and the service team for fixing my Mazda 3 in such a timely manner. Even though I had to leave my car overnight, it was fixed first thing the next morning and I was called right away. Thanks everyone! Mark W.
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Oct 27, 2016
Alex is a wonderful salesman. He takes your best interest at heart and is not "pushy" like most car salesmen. I'm thankful he was able to get everything done for me and provide me with my very first car! He's a sweetheart and I will definitely be recommending him to friends and family that are thinking of purchasing a new car. Thank you Alex! Dounia Moric
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Aug 16, 2016
Wonderful sales representative as well as staff. Wasn't pushy and explained everything we needed and wanted to know in detail. Catherine Somers.
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Aug 11, 2016
I just want to say that St. Catharines Mazda is GREAT!! I've moved to the area around 3yrs ago and it was nice to not only find somewhere I can trust but that has fair prices for the work. Mazda is actually cheaper for oil changes then the many shops I have called. We are fortunate to own 2 Mazdas, a 6 and a CX7, and we bring both here!! I like the no pressure honest approach you guys take and appreciate it. I fill one of these out after every visit just to highlight the great job you guys are doing, I feel ppl are to quick to shoot out negativity and not enough pats on the back!! You guys are honestly AWSOME please keep up the good work. I don't trust just anyone with my vehicles but it's easy when you know the quality of work and honesty to expect. Thank you so much for everything you do 😃 Jessica Camara
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July 30, 2016
Trina, our automotive sales specialist was amazing and very knowledgeable; she made us feel comfortable throughout the process. And the entire St.Catharines Mazda team is top notch. We purchased another vehicle from this dealership back in 2010 and we came back again. Thank you, Josephine and Tony Credico
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July 23, 2016
As always amazing customer service! Vonda Bate
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July 20, 2016
Keith Beauchamp is a very good fixed the problem very guickly. Thank you for your help Keith! Ron Heighington
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July 15, 2016
I have always received first class treatment at St Catharines Mazda. Gary Winslow
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July 6, 2016
The desk staff are efficient and welcoming. I was able to have my car serviced going on the off chance when I was in St Catharines. I was also taken to the shopping plaza and had a return pick up to the dealership. For me, it was a rewarding day with good use of my time. Kathleen.
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July 6, 2016
After my oil change on Monday I noticed oil in my driveway. I brought the car back in and the service department immediately took the car in to make sure everything was okay. It turns out that there was a vary rare manufacturing flaw with the oil filter. The technician changed out oil filter and cleaned the spilled oil that had accumulated in the engine compartment. I was in and out in less than 30 minutes and everything was explained to me in great detail. Once again I am very happy with St. Catharines Mazda and how they treat both me and my car.
July 6, 2016
Our appointment was on Tuesday, we saw the specific vehicle we wanted on the sales floor (right model and colour), Ken arranged all the paper work then and there, and we took delivery on Thursday!! We call that excellent service. This is about our 11th or 12th Mazda vehicle, at least three with Ken Legault the sales consultant, and we have been completely satisfied with his service, knowledge and attitude every time. This 2016 Sport 3 GS we now have on lease is the best model we have had - we thought the 2014 was!! Two very well pleased Mazda lessees!!
~~~
July 4, 2016
Was so satisfied with the recommendation to replace spark plugs . This service was missed at 120000 checkup. Glad that the girl caught that. My car is running better than ever. Thanks I would buy a Mazda again just because of the service . Sharon Krukowski
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June 21, 2016
When I purchase my new mazda I there was some minor damage to the front of the car as it was being used by one of the sales people. This was pointed out to Chase and he assure me that it would be taken care of. When I got home I noticed a scuff mark in the plastic molding over the wheel well, I spoke to Chase the next day and was assured that I would be looked at also. The front end was repaired immediately. The following Sunday when I washed my car I noticed two hair line scratches in line with the scuff mark. I spoke with Chase the next day and was asked to bring my car in and they would have it looked at. I am very pleased to say that it was also repaired immediately. I am very happy with the promptness the issues were dealt with and how professional Chase Bell,Chris Storring Chris Cheshire the rest of the staff were. I am a proud owner of a Madza. Respectfully, Brenda Brown
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June 21, 2016
As a man of 73 I've owned many cars and known many dealerships .. This is the ONLY one I've ever had complete trust in. Stephen Burnside
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June 16. 2016
Jeff was very good to deal with. He was efficient and attentive to my needs. Made me feel special and I really think he is a great asset to your dealership. June Rahmer
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June 13, 2016
Chase Bell was very enthusiastic, and very helpful. And mazda really did everything they could to make my price achievable. Brittany Colavecchia.
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June 2, 2016
As this was our two year service appointment I asked for a driver to bring me home to wait for the car to be ready. "George" was my driver and he was very pleasant. He phoned when the car was ready and picked me up at home quickly again being pleasant. He also has a good sense of humour as my wife answered the phone when he called and pretended to be me - George caught on quickly and we had a good laugh together. All told the service appointment went well and our nineth or tenth (not sure which) Mazda is still running beautifully. Michael Vicars
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June 2, 2016
My car needed more time then was expected. I had my son with me and it was nearing his lunch and nap time, so they took his car seat and put it in the shuttle and brought us home, and later picked us up. Thank you! Chelsey Henderson
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May 26, 2016
St. Catharines Mazda is the epitome of excellent customer service. It doesn't matter what area my needs are in, my family and I receive personalized, kind, respectful service...other dealerships could learn a thing or two about customer service from St. Catharines Mazda!
Lisa Lubin
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May 13, 2016
I love how they entertain my child while me an my wife were looking at vehicles an doing the paperwork to purchase said vehicle! Jacqueline Penney
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May 12, 2016
I was considering 3 different makes of car each with very similar options. The tipping point for me was the very good service that I have received at this Dealership with my previous Mazda. I knew that as well as having a quality car to drive I would receive respectful, thoughtful and quality service at his Dealership. Sherri Stokes
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May 12, 2016
Inara Smith was an excellent sales person who provided very clear and helpful information. This is the second new car my family has purchased from her, and we will recommend her when we know of others who are looking for a new car. John Davis
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May 5, 2016
The service I received at the St. Catharines Mazda location today was exceptional. The service was completed sooner than expected and the staff were very friendly. The waiting area was clean and coffee and cookies were provided. Overall a great experience! Nicholas Henderson
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May 4, 2016
I had an excellent experience with this dealership. The St. Catharines team is very professional, thorough and friendly. Carrie-Ann Demers
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May 2, 2016
Excellent service - I felt well taken care of. George, the driver, was kind and very helpful too.
Brittany Smith
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April 27, 2016
Dealing with Jeff is a pleasure. He does make one feel like a valued client/customer. I took advantage of the shuttle which worked out very well. Lindsay Howden
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April 19, 2016
Everyone was especially postive and friendly when my vehicle was serviced on Apr 1. From the service representatives to the receptionist, to the mechanic servicing my vehicle (and even a couple mechanics that weren't servicing my vehicle) it was a very postive customer service experience for me. Thank you! Diana Tukonic
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April 14, 2016
Personnel was very friendly and professional. Coffee and cookies were a nice touch....very clean and comfortable environment.
Very Happy Customer!
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April 12, 2016
George does a great job providing me with rides to and from work.
Stuart Rothstein
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April 11, 2016
This service was for a Air Bag Recall and this problem was fixed with great efficiency..both my vehicle an aging Mazda 6 and myself were treated as if this was a new vehicle ..great customer service as always at St Cath Mazda..cudoos to all your staff .Thanks G Farnan
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April 11, 2016
Love the complimentary car wash and the attention that was paid to my 3 year old daughter. It's her new favourite please to visit. Zoe Korody
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April 4, 2016
I was very pleased with my visit to my local Mazda dealership. I received a recall for my 2016CX5 & was very happy with the professionalism of the service department. I had no trouble making my appointment & as always Jeff took very good care of me. I feel Jeff is an integral part of the service department team & the dealership is extremely lucky to have Jeff as an employee. Cathy & Al Davies
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April 4, 2016
Mazda rocks!!!! From the sales ,Inara and Russ to the service department that calls to book my appointment to Jeff at the front desk in the service department. Even my shuttle with George. The level of customer service is outstanding!!! Vonda Bate
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March 24, 2016
I appreciate how respectful and friendly each individual is at this dealership. Definately a wonderful positive experience. And I would highly recommend St Catharines Mazda to all my friends and family. Thanks Ginette Trottier
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March 23, 2016
The new girl, Jamie, at the service counter was excellent and very friendly. She knew my name when I walked in and I forgot about a recall for my car and she knew and reviewed it with me to make sure I was ok to have it taken care of that day. Melody Rioux
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March 22, 2016
CHASE WAS GREAT TO DEAL WITH! HE GOT ME INTO THE RIGHT CAR FOR THE RIGHT PRICE! THANKS BUDDY!!
Thomas Drever
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March 22, 2016
Each time we have the vehicle serviced, the service staff are very personable and most helpful. Jeff at the service desk is excellent and makes us feel valued as a customer. I would not hesitate to recommend your service department or your excellent new car sales staff.
The Watson's
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March 9, 2016
We have found all the staff at St. Catharines Mazda to be extremely helpful, professional and yet helpful and friendly. Plus the cars are the BEST! We would recommend this dealership to everyone! Linda Lillie
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March 9, 2016
I want to thank Inara for the wonderful help she has given me when selecting my new Mazda and Russ and the financial department for the quick turn around for the acceptance of the finance, and the use of a demo vehicle when my mazda was getting the eccm and paint protection great work to all those who helped me keep up the great work. Kevin Boese
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March 8, 2016
Geoff is very good on the service desk! Gary Bell
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March 8, 2016
I always feel appreciated going to Mazda. Very friendly and professional service. Thank you. Anthony Rupnik
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March 8, 2016
This will be my 3rd Mazda and I have been dealt with in a very professional and friendly manner each time. The sales representative has been the same person [Ken Legault] each time and he has been very positive and not "pushy" I enjoy the Mazda 5. Ron Lemon
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Feb 29, 2016
I've been driving for almost 60 years ... I've always hated going back to the dealership until yours .. you have the only one I have confidence in and I NEVER feel ripped off or got unneeded services. Stephen Burnside
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Feb 26, 2016
Great experience as always. I was watching my 1 year old son for the duration of the visit and all the staff were excellent around him, most notably Jeff who not only provided a gift bag, but also gave my son a mini 'tour'. Great visit, as always. Michael Gale
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Feb 21, 2016
The salesperson, Robin Evans, was extremely friendly, knowledgeable, and easy to deal with. At no point did I feel under any pressure to purchase, and he made the entire process a pleasure. Todd Bundy
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Feb 17, 2016
All the Service Personnel at St. Catharines Mazda have always been professional, attentive to detail and friendly. I will continue to have my car serviced at St. Catharines Mazda. In another few years I will be looking at purchasing another car and because I have immensely enjoyed this Mazda 3, I am quite sure I will purchase another one at this dealership. Bonnie Wright
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Feb 17, 2016
Love this dealership! People are always wonderful and now with the car wash station, it is the best!!! Teresa Fleming
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Feb 16, 2016
I found Chace to be very friendly & Chace made the overall experience very positive. Chace kept in touch to make sure I was well taken care of. I would not hesitate to ask for Chace to help me in the future. Cathy Davies
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Feb 16, 2016
very friendly helpful punctual. I don't mind waiting at the service department. Roy Zamperin
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Feb 16, 2016
All at St. Catharines Mazda are great! Knowledgeable and helpful. Service dept employees are super. Thanks Jeff and all in that dept. Anastasia Middleton
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Feb 16, 2016
So very accommodating, they helped with a last minute booking, provided a loaner. Brilliant service. Brian Storosko
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Feb 16, 2016
As the proud and pleased owner of a brand spanking new 2016 Mazda CX-5, recently purchased at and from St. Catharines Mazda, I'm happy to take this opportunity to thank sales rep Robin Evans (no relation), for his first rate customer service and attention to detail. Robin is a gentleman and his laid-back but friendly personality persuaded me quite early in our first meeting that he was trustworthy and genuine. I would recommend Robin Evans and St. Catharines Mazda to anyone in the market for a new and used vehicle
Don Evans
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Feb 9, 2016
My experience was positive and I am currently enjoying my new zoom zoom ride! Thanks especially to Ken, Alecia, Russ, and Chris Storing for ensuring a great experience from start to finish. Erika Adersen
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Feb 9, 2016
Staff is always polite and attentive. Great cookies! George is always on time & drives safe!
Ted Farrell
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Jan 26, 2016
Best at what they do in overall service very customer focused. Stephen Laramee
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Jan 26, 2016
I have driven Mazda vehicles for 20 years and have always appreciated the customer service I receive at St. Catharines Mazda. They ALWAYS bend over backwards to ensure that we are happy. My husband and I deeply appreciate that. Lisa Lubin
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Jan 18, 2016
I was so happy that not only was my vehicle serviced, Jeff was thoughtful enough to wash my car. I was overwhelmed with how wonderful that was. Dayton was also so patient and kind to answer all my questions. Everyone was so professional. Chris was kind enough to give me a lift while waiting for my service, because the shuttle was held up, and he was so personable and cheerful. George, the shuttle guy is always extremely pleasant. In all, I had a great experience.
Sylvie!
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Dec 23, 2015
I always feel positive everytime my vehicles (both Mazda's) gets fixed at Performance Mazda here in St. Catharines. Not only that my cars are running good, they last longer too. Now my old one is turning 18 yrs. old and still running... pretty soon I'm getting a newer car from them again for my son. Keep up the good work. Joey Geronimo
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Dec 23, 2015
When I arrived, my appointment was booked for the following Saturday. I don't know if this was my error, or the booking agent's, but the Service Department was very gracious and managed to fit me in so that I didn't have to make another trip in for service. I greatly appreciated that. Martha
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Dec 18, 2015
Staff at St. Catharines Mazda are extremely polite and friendly!
Marty Agnino
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Dec 16, 2015
This is my second time using the Mazda dealership for my service needs and both times have been a fabulous experience. Everyone is very friendly and helpful when needed and I look forward to continuing the relationship. Cassidy Fenton
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Dec 8, 2015
At 75 years of age, I have purchased several different car models in my life. While I have experienced some good service, none reach the level of St Catharines Mazda. You are greeted with a smile and a willingness to assist you, the moment you step into the premises. If you are standing next to a wall or just sitting down, every employee that walks by, will ask if you are being looked after. You, the customer feel you are important to Mazda St Catharines and are very happy to deal with this dealership. After servicing, you walk out feeling you were among friends who truly wanted to meet all your needs. This is the best service department of a dealership, I have ever encountered. Bravo Folks!
Roger Guertin
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Nov 18, 2015
Again a terrific experience at St. Catharines Mazda! Doc and Chris went above and beyond my expectations. Thank you to the management and staff at St. Catharines Mazda! Greg Henry
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Nov 16, 2015
The staff at front desk were excellent not just to me but to other customers that were there in my presence. Seem to be good team work. Steve Laramee
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Nov 16, 2015
Continue the excellent customer service.
Stuart Lim
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Nov 16, 2015
I have nothing but great service at St Catharines Mazda. The work is professionally done and the service staff very accommodating.
Gary Winslow
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Nov 14, 2015
Thankyou to Jeff. Great customer service. Will always recomend mazda to any friends. Thanks again
Andrew Wilkinson
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Nov 4, 2015
All my experiences with Mazda maintenance done on my vehicle has been awesome. I always bring my grandson with me for oil changes. He just loves the massage chairs and always gets a goody bag. Your service is wonderful, thanks. Val Jones
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Oct 23, 2015
Everyone at the service desk are always so helpful and nice. Always great customer service!!
Tracey Leach
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October 14, 2015
Have always been happy with the service at St. Catharines Mazda and their service department.
Vincent Cristelli
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October 7, 2015
St Catharines Mazda is an outstanding dealership and I have experienced the very best in service and professional courtesy for more than the ten years I have owned this car -- 2005 Mazda6 V6 - Allen
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September 28, 2015
Another excellent experience during my maintenance visit last week!! I must also tell you the shuttle driver is so friendly, helpful and remembers details about his customers!,, I can't say enough about Mazda! What an amazing dealership with excellent employees!! Thank you!
Linda Epp
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September 28, 2015
Always receive great service, for a great vehicle! We're Mazda owners for life... and St. Catharines' Mazda will ALWAYS get our business! :) Carrie McPaddy
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September 4, 2015
The people at mazda were very friendly and really helped answer a lot of my questions. Even though I am no car expert, they still treated me like a valued customer and answered questions clearly and easy for me to understand. The shuttle service was also amazing and my car was ready before the expected time. Thank you very much for a great experience!
Amanda
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September 15, 2015
Your Service and parts people are excellent. From the initial visit and purchasing my vehicle to all of the service calls since I have nothing but great things to say about St Catharines Mazda. People go out of their way to provide good service and also George who drives the shuttle is excellent as well and feels like an old friend. Ian Woodlock
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September 14, 2015
Every single employee I encountered was so welcoming, kind, and helpful. Had a great experience and have already been recommending this dealership to friends and colleagues. Should have made the switch to Mazda years ago! :) Diane Tuttle
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September 14, 2015
Excellent customer service from our sales agent and all staff with whom My wife and I met . The toy showed genuine interest and ensured that our needs and any concerns , questions were addressed. William Ronald
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August 27, 2015
I continue to be impressed with the professional and friendly conduct of the Service Dept. staff. On this occasion, Jeff was outstanding in terms of customer service!
Lee Howden
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August 26, 2015
Thanks to Jim(Doc) Russ and Chris for making this an easy process which for me was may first time buying a brand new car. They were helpful with the run down on the car and the financials. I would recommend these guys any time someone mentions about getting a new car.... Michael Neeson
August 25, 2015
We are very happy with our car and the level of service we receive at the dealership. When we first purchased the car I was very skeptical about the post purchase service as we had previously been miss treated at another manufacturer dealership after a couple years of vehicle ownership. Keep up the good work. Loyalty is earned and so far you have earned mine :) Cheers...Philip Van Tol
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August 21, 2015
Inara was really great to deal with! Friendly and personable.
~~~
August 21, 2015
This is the third Mazda I have owned - the service department has always taken the time with me to explain what was done to my car, and always call when the car is ready. They readily can tell me what the cost of the service is so I can have the money ready for them
Carol Erwood
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August 21, 2015
Mazda means good cars, attentive, helpful front and service staff, wonderful, no pressure sales people like Len, excellent mechanic like Steve Oddy. He takes good care of my cars, I can talk to him anytime to discuss my problems. Another Maxda3, this time, a skyActive in the near future.
Rod Cuizon
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August 21, 2015
All the service personelle were excellent!!I needed to drop off my car and go directly to work.The shuttle driver George was prompt in taking me to work and picking me up.He was courteous and prompt.It was wonderful having this service available. Lois Cuda
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August 2015
Very pleased with the service I am receiving at this dealership! Paulette McCollum
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August 2015
We were driven to a nearby plaza and picked up there when the servicing was completed. This was doubly positive because it was raining at the time and though a walk to and from the plaza was feasible, it would have been extremely uncomfortable. Thanks to the thoughtful Mazda employee who drove us there and back.
Ryder Payne
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August 2015
I appreciate the way everyone involved with the Service department take the time to explain what will or is being done to the car. Everyone always ask if I need anything and will promptly assist me, if I do. The experience at Mazda Service Dept in St Catharines is always quite enjoyable and very satisfying.
Roger Guertin
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August 2015
I was teeated exactly how I would have wishe for, all the staff were fantastic I would like to say they did a marvellous job. Ian Clark
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July 2015
The service staff were once again very friendly & a pleasure to deal with. I have been at other Mazda dealership service departments & they were no where near as pleasant & efficient as the staff at my home Mazda Dealership.
Al & Cathy Davies
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July 31, 2015
After booking a service for me late on a Friday afternoon I had to cancel my appointment because of a family emergency. Nicely they said no problem and rebooked me for the Monday! I was so happy! The service was quick & completed on time when I arrived there! Happy Staff to ! Thanks for being so kind!
Brenda Brooks
May 9, 2015
This is the 4th Mazda I/We have purchased since 1998 from this Dealership and from this Sales Consultant. I would not continue to purchase unless I was completely satisfied with both the vehicle and with the sales experience. I have no reason to shop elsewhere. Phil Porter.
May 7, 2015
I feel that Jeff, one of the service managers,went above and beyond expectations as he personally removed some white rubber marks around our front light. Much appreciated .... Jack Harmer
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May 7, 2015
So far I am quite impressed with the friendliness of the staff.
Diethard Schuender
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May 7, 2015
I was very happy with Jeff's work on the service desk. He is a valuable employee.
Heather and Doug Junke
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May 6, 2015
This dealership has provided great service and we are very happy with their follow up and concern for our satisfaction.
Valerie McInnes
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April 20, 2015
The service at this dealership is always excellent, never a problem setting an appointment and the shuttle service is always punctual. they take good care of my vehicle and always report on real work that is needed. I really like and trust their suggestions
Rafael Rosales
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April 15, 2015
This was my first service after purchasing my Mazda and I was very happy with the service department. will likely keep servicing there.
Susan Haag
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April 11, 2015
A ride to our chosen location and back was
offered before we asked for it.
Janet Fletcher, Virgil
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April 9, 2015
The staff from purchasing my vehicle to the sevice department are excellent including George.
Vonda Bate, Beamsville
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April 8, 2015
The dealership is very accommodating and always assist in responding to my service needs. The folks at the dealership are very nice to deal with and always helpful. I appreciate the follow-up.
Gary Shay, Grimsby
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My initial visit was with Inara, she was helpful and narrowed down the model choices for me. Chris followed up with me the next day and was able to get what i needed for my trade in order to go forward with the deal. Joe helped me decide between the Mazda 3 and the CX-5 and took care of the sale when i came in to make the deal as Inara was away at training. Cheri handled all of the finance and warranty paperwork, she is AWESOME at her job, so out going and so genuinely excited for her customers about their new Mazda purchase!! A great team and a very positive car buying experience!! Thank you to everyone at St. Catharines Mazda!
Jason Watts
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I have to say they are extremely professional and warm and friendly atmosphere. I had forgot my online coupon, but was still able to receive my discount by showing it on my phone. It was their suggestion! So nice to want to help out. I only came in for an oil change but they came right out to tell me I needed a new air filter and asked it that was ok. I trust them wholeheartedly to take care of my car's needs! Excellent Service! Thank you for letting me take the opportunity to say so.
Michelle Hepple
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A very friendly and professional dealer. This was a most pleasant experience.
Marvin & Louann Riegle
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I have purchased several cars from St. Catharines Mazda and it has always been a great experience. The service department has also provided excellent service.
Deborah Corbett
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Mar 5, 2015
I just wanted to say that I was in a few
weeks ago and was in need of a new car. My 2001 PT Cruiser was in need of
an update. I called
your sales department and had the pleasure of speaking with Darryl on the
Friday. We made an appointment for that Saturday at 10am. I told
Darryl what I was looking for. Well when we arrived on Saturday morning he had
exactly what we had asked for! It's the fastest I have ever bought a car lol.
Darryl was so nice and had really listened to what our family needed. We
also dealt with Cherie and she was equally as pleasant.
Anyway, I just wanted to send you this quick email to let you know that my husband and I are so pleased and our daughter loves the new car and the massage chair in Service.
Christine Iggulden
~~~
Feb 10, 2015
It was necessary to change my initial appointment and Megan was very understanding and helpful.Jeff was very pleasant,explained that I needed extra work done,he also checked my car remote that opens my car and determined I needed a new battery( he then changed it). Another Megan on the desk was also very helpful.Coffee was great while I waited.Service like this brings back customers again and again.
Lois C.
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Feb 3, 2015
I have been a Mazda customer since 1983. I have
always taken my car to the dealership, which for many years was Gyro Mazda
(when I lived in Toronto). They were great to work with. But St. Catharines
Mazda seems to have an extra something. I have been with them for the almost 9
years that I have lived here. I have found them from day one to go out of their
way to understand my needs and find ways to satisfy them. The best auto
experience I have had in all my years driving.
Virginia Reh
~~~
Jan 24, 2015
I was very pleased with my service visit. The technician, Keith, was very helpful in answering all my questions and explaining the issues I was having with my snow tires. They took the time to replace the batteries on both my remotes for me! A step above and beyond and much appreciated!!
Kimberley Jones
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Jan 19, 2015
Very friendly staff, never have to worry about being "upsold" to a different product and no unnecessary repairs or replacements. Very nice to have a trustworthy team of mechanics and service staff.
Justin
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Jan 19, 2015
The salesperson came by to say hello to us and treated us in a respectful and friendly manner.
I would also like to indicate to you that your service person, Jeff, has shown "extreme" professionalism in my dealings with that department. Randall Cantin
~~~
Jan 13, 2015
Thank you so much to all the staff at St. Catharines Mazda, this is our third vehicle purchased from them and we have been completely satisfied with each one. We love our Mazda and its great that we can be confident in the service that is available to make sure our Mazda stays maintained and fun to drive. Marsy Bradley Hills Slater
~~~
Dec 18, 2014
Dealing with Cameron was a pleasure. He is a knowledgeable and intelligent sales person who showed so much interest in us as possible buyers that we were sold soon after talking to him. Definite asset to your company. Thank you Cameron. June and Peter Rahmer
~~~
This dealership goes out of its way to recognize the customer on each visit and to remember all the details about the customer and the vehicle history.
Virginia Reh Nov 12, 2014
~~~
Hi Chris,
Linda and I have been impressed with all members of your team with whom we have had contact. Last week, we had occasion to be impressed once more.
Several weeks ago, we received a letter from Cherie Riley regarding her willingness to discuss the pros and cons of considering an extended warranty for our CX5. After several meetings with Cherie, the extended warranty was finalized last week.
I just wanted you to be aware of how much we appreciated Cherie's efforts on our behalf. She exudes enthusiasm and a sincere desire to help clients develop a sound financial plan for their vehicle. She explained our options clearly in a caring manner. We truly felt that she was working WITH us! So important!
You and the rest of the management team are certainly to be commended for your selection of employees.
All the best,
Lee Howden Nov 10, 2014
""
Nov 6, 2014
Jim "Doc" Trpko was an outstanding salesperson as always. Sherri, Finance Manager was superb. I would highly recommend St. Catharines Mazda. The dealership and staff are always welcoming and ready to answer any questions. A pleasant experience every time. Lillian Coates
""
Nov 5, 2014
The
staff is doing a great job. The use of the internet. cookies, coffee
and a local paper are a nice touch as well. Vince Cristelli
""
My wife and I are very happy with the service we have received so far. Nov 4, 2014
Evys Abascal
""
Both Darryl and Cherie went out of their way to
accommodate my needs and were very
helpful with my endless questions!! My
experience with Mazda was wonderful, and they made buying a new car stress free!! Oct 15, 2014
Colleen Abbey
