""

Thanks to the staff at St. Catherines Mazda, We feel we were treated very fairly, and so far we have really enjoyed our new Mazda 3. Thanks again, Jeff & Sylvia Soldaat
Sept 4, 2014

Jeff & Sylvia Soldaat

""

Our sales rep was most helpful & made the whole purchase experience enjoyable, informative & pleasurable. All staff that we met were very professional & extremely helpful & friendly.
Sept 9, 2014

Kevin Poole

""

Had a great experience. Everyone in every department is very friendly and helpful. Makes my hour drive to the dealership worth every minute. Even for just an oil change.

Jaclynn Robinson

""

I had the pleasure of meeting the entire Mazda team i.e. sales, finance, service etc. All greeted me very professionally and with great enthusiasm. I felt I had entered a close family and look forward to have my Mazda serviced there. I am very confident I can approach any member of the team with any request. What a pleasant experience in buying a first Mazda.

Roger Guertin

""

There was a little dent in my front fender which was noticed on the initial inspection of the car. The service desk guy said they could fix it...or at least minimize it while they were working on the vehicle. The bumper looks much better now with the dent removed. thanks

Richard Cameron

""

Our family would like to thank Mazda Canada for giving us the the MAZDA VIP experience at this years Rogers Cup as our 11 year daughter, Emira, dream came true in meeting her idol, Roger Federer. Becasue we are recent Mazda owners we were allowed into the Mazda VIP lounge and ran into Roger by chance who was very gracious to take a photo with our daughter. The picture says it all.

Thank You Mazda Canada for providing the venue for Emira's meet her idol and a memory to last a lifetime!

By the way we love our new 2014 Mazda 3. It's the best car we ever had. We like to say a special thank you to our sales Rep, Cameron Wilson, for his expertize.

Who would have known a car would provide a little girl so much joy!

Thank You Again! Zoom Zoom!

The Mesihovic Family

""

I have dealt with Jeff Tardiff for my last 3 visits. He is a very pleasant and personable employee who will take the time to answer any questions or concerns I have. When I brought my car in recently he noticed that the back bumper was pushed in. I had no idea, he said he would fix it, that it should just pop out.

Catharine Schotlander

""

Every time I have brought my Mazda in I have received excellent customer service. At my last appointment the man (I'm sorry, I can't remember his name) who was my contact, called me a couple times throughout the day to let me know how everything was going and to advise me on some issues that came up even stayed a little late because I had to work until 5 and I work in Stoney Creek so it was difficult to make it there right at 5. I was very impressed by that. They even offered to drive me to work and pick me up. I will continue to bring Indie (that's my Mazda's name! lol) to the St. Catharines dealership as they have taken great care of me personally and most importantly, they take EXCELLENT care of Indie!

Ruth James

""

Jeff, from your service team, was outstanding! He followed up with details re: repairs and maintenance, explained concerns in understandable terms, as well as prioritized them for us.

Michael Callihoo

""

I had a concern re what I thought was excessive tire noise, called for an appointment got it right away that day. An apprentice test drove my car and quickly identified the problem plus found another when the car was put up on the hoist. I was given a quote and time it would take, it was started on right away. Service was great Thanks St Catherine's Mazda team.

Alan Oliver

""

Our sales rep was simply amazing and made my experience wonderful

Tristan Fox

""

Hey Chris,

Just a quick note to say thanks again for all that you guys do.  Doing a deal with you and your staff is always a pleasure.

You've put together a team that makes it easy to feel welcome in your dealership.

 Doc has the knowledge and "feel" for showing me what I want without having to ask.  It's a gift.

Alicia (not sure if spelled right) goes above and beyond to make sure that the deal goes smoothly on her side, fighting to make sure I get the best rate available to me.

 Goes without saying that you put the capper on it all by greeting us warmly when we visit, even throwing in a little bling for Nicole.

Amazing job.

LOVE THE CAR!!!

  

Dan Durocher,Happy New Mazda Owner

""

Just a little note to say a big "Thank You" to your staff members Darryl and Cherie for all their assistance with my new purchase of my 2014 Mazda 3.
This is my second purchase from Darryl and I have been very satisfied with the customer service I have received from him as a salesman and bringing a human element to car buying. I am a pretty busy person and Darryl was more than accommodating, as I am not an easy person to deal with!!
As for Cherie, this was my first time meeting her and she so personable and always there to answer questions, and to re write when I asked her to, even responding to me late at nite just to make sure I had my answer!

Hats off to your team for the great service and of course the great car!!

Tracey Lane

""

I HIGHLY recommend this dealership. I purchased a new 2014 Mazda 3. Bang for buck you will not be disappointed with what this car has to offer. It is a whole lot of car for what you pay for. Mazda outranks it's competitors not only in the vehicles themselves but the price, fuel efficiency and luxury interior comparable to Audi and BMW without paying for the luxury cost! The Mazda is not comparable to the Ford Fusion, Honda Civic and Hyundai Elantra because it's in it's own luxury league but in the SAME price category so it's a no brainer! Buy a Mazda! Very knowledgeable & friendly staff who are all very PATIENT and willing to take the time to find the right fit for you. I am extremely satisfied with my experience at St. Catharines Mazda as it was my first new vehicle purchase ever made and sales consultant Cameron Wilson and manager Chris made the process comfortable and re-assuring. All the staff are "home from home" and treat their clients like guests in their own home. Go to St. Catharines Mazda to see for yourself as you won't be dissapointed.
I highly recommend!

 

Rachael Till,Happy New Mazda 3 Owner

""

Chris

Yesterday we met briefly because Jeff Tardif kindly offered to take a quick look at my car.I'm from Stratford and was visiting my cousin when I noticed an unusual movement in my car as I was driving the QE. The issue was resolved quickly and I was on my way with no more issues thanks to Jeff to say the least, I was most impressed with Jeff and your company's professionalism and hospitality. What a relief to realize that such qualities still exists, especially for a visitor from out of town.

Thank you and have a Happy New Year

Ian Robertson,Happy New Mazda Owner

""

On August 21, 2013, I bought a Mazda 3, from St. Catharines Mazda. I had approached other car dealers prior in consideration of buying a different car, other than a Mazda though I had known that the Mazda 3, was a highly rated automobile and a good, reliable car.

 

What made me finally decide on the Mazda 3 was not only the car's reputation but the excellent service that I received at the Mazda Dealership. Our Sales Representative Cameron Wilson was an informed, polite and respectful professional. When he did not know an answer to one of my questions he instantly contacted someone who did, to ensure that I was well informed about my purchase. I found his honesty refreshing and his sales approach was not the high pressure sales tactics I had experienced at other dealerships.

 

I would like to thank Cameron Wilson for his sincere and friendly manner in working with me.

I felt as if Cameron and I were a team as opposed to a salesman and customer working out a purchase.

 

Well done Cameron! And Well done St. Catharines Mazda! 

 

My wife needs a new car next year, so we will definitely be back.

 

Thanks again

Joe DaRocha,Happy New Mazda3 Owner

""

To whom it may concern,

I just wanted to take my time and send a big thank-you to everyone at the dealership.  We had been to another dealership and  were treated so poorly that after 11yrs with the same brand we decided on a change.  From our initial phone call with Nick we had a fantastic automobile purchase experience.  At all times were the staff attentive and extremely friendly. That being said Cameron and Nick were exceptional at making us comfortable with our purchase and were very informative on our options and eventual purchase.    Also the financing department made every step possible to help us with our purchase, I believe they went above and beyond! 
 
 What I find amazing,  is that to this day,  9 months later when we go in for our service and we are treated like we are now part of the mazda family.  Our future automobile purchases are definitely going to be with mazda.   Thank you everyone for making us happy and content with our purchase.   We had also sent a letter to head office stating these very issues, and felt that the staff should also know about our great experience.     THANK-YOU.

Amanda Chevrier ,Happy New Mazda Owner

""

Hi Chris,

Linda and I want to express our appreciation regarding our recent purchase of a Mazda 3. You and your team made what can be an agonizing, stressful experience into a comfortable one. We could not be happier with our vehicle!

We dealt with Cameron, Russ, and Peter at various stages of the process, and all were congenial, informative, and helpful.

However, we want especially to commend Cameron as he is the one who guided us along the way. His willingness to assess our needs was particularly impressive. He enabled us to test-drive the Mazda 5 as well as the 3 allowing us to freely discuss the merits of each in relation to our particular priorities. He almost literally went the extra mile in searching the premises for the particular colour which Linda requested. Overall, his caring, friendly attitude along with a welcome sense of humour and professionalism were important factors in our decision to buy. Never did we feel that he was pressuring us which we greatly appreciated.

It was enjoyable to have a chance to meet you again, Chris. We feel comfortable communicating with you if any questions or concerns arise, and that is important to us.

We hope you find our comments helpful.

Lee Howden,Happy Mazda 3 Owner

""

As I mentioned the other day, I need an instruction sheet on how to use the gas pumps at service stations.  Since I bought my new Mazda 3 Skyactiv, I don't go there much....

Bill Short,Happy New Mazda 3 Owner

""

I am writing this letter to let you know how pleased I am with my recent automobile purchase. This experience, which is obviously a daunting one for most people, was made easier by the great personal service and attention to detail that I received from Cameron.

After working in the service industry for over thirty years, I am well aware how high a value customer service expertise is. After having visited Honda, Toyota, Lexus, Acura and BMW, I stepped into Mazda. At the previously mentioned dealerships, either no one came out to assist, or did not take my desire to buy a car seriously. The Acura staff was watching a sporting event on a big screen, and one salesperson reluctantly tore himself away to saunter over.

I arrived at your Mazda dealership on the suggestion of one of the Toyota guys who actually had a similar experience to mine at Toyota when attempting to buy a car! The service was so poor that they came to your dealership and bought a car that same day.

This experience was reminiscent of a customer who used to come in to my store over the years with dirty overalls and a 3 day old beard driving an old truck. One day he drove up in a beautiful car, and I asked him where he worked. As it turned out, he produced all the grapes and cranberries for Welch's drink and was very wealthy. The moral of the story is obvious.

Cameron saw me looking around and came right over with an easy smile and a friendly attitude. I felt at ease with his offer to help even though I told him I would not be buying a car that day. He took my name and number and he made sure to follow up. Little did I realize this was his day off! He did an outstanding job, and I wanted you to know about this valuable employee, and how happy I was with his service.

You can be certain that I will recommend your dealership and Cameron in particular to any friends and family wanting to purchase a car, or alternately wanting to comfortably peruse your lot.

In closing let me say that I am thrilled with my new car, and the excellent service I received from Cameron.

Debbie,Happy New Mazda Owner

""

Very pleasant experience with this dealership.
Greeted by Sales Rep Cam Wilson and braced ourselves for the usual sales pressure and were surprised to find him professional and friendly but not at all pushy. During the test drive for the CX5, he was very informative. When we advised we wanted to check out other vehicles, he did not become aggressive or pushy.
During the sales process other staff members took time to speak with us. The Finance Manager, Alicia, was informative but in no way pressured us.
Overall, it was a friendly, relaxed atmosphere and we would recommend this dealership to others.
We would particularly recommend Cam Wilson. We have been buying cars for over 45 years and he is one of the best Sales Reps we have encountered. A few days after the delivery of our CX5, he took the time to call and see if there were any problems. If we go to the dealership for any reason, he takes the time to speak to us.
 

Gena & Lee,Happy New Mazda CX-5 Owners

""

Cameron was exceptionally friendly and patient as we were trying to decide on purchasing a used vehicle. He worked hard in presenting us with many options/possibilities without ever making us feel pressured into buying a specific vehicle.

 

Chris and Katarina Rieger,Happy New Mazda Owner

""

We are so happy with our Mazda 5!  We were not even in the market to buy a car yet but Cameron made it so easy and appealing we had to.  Cameron and the Mazda team made sure our needs were met even after we had taken the car home.  We were recommended to go to Mazda from a family member and we are glad we did.  We didn't even need to look anywhere else.  Thank you Cameron!  I will definitely tell my friends to contact you when they need a new car!

Craig and Katherine Parker,Happy Mazda 5 Owner

""

I just wanted to thank you and your team again for looking after my
daughter Brittany and her 2013 CX 5.

I have always been one to believe that service is #1 and you and your
team at St. Catharines Mazda certainly lived up to that standard. Misty
was exceptional and always kept me informed as to the status of the
work being done. It took a bit longer than I would have liked but your
team wanted to make sure that Brittany wasn't going to have any
further issues in the immediate future. Her mom and I took the vehicle
back to her last weekend and she was very excited to have it back. She
has no regrets and absolutely loves the car. I certainly would
recommend your dealership to my friends and family.

All the best to you and your family during this upcoming holiday season.

Ken and Elaine Ronald,Happy New Mazda CX-5 Owner

""

The St.Catharines Mazda dealership has us as life long customers. The recent purchase our our new Mazda CX5 is our 5th Mazda we have owned to date. The quality of all the Mazda's have been exceptional vehicles. We found that the new CX5 matched our criteria perfectly. From fuel consumption to cargo space, from style to technolgy this car is perfect. I would highly recommend this vehicle and definitley recommend the St.Catharines Mazda dealership.

Dennis & Vickie Ceci,Happy New Mazda CX-5 Owner

""

I originally sat down with James back in June to let him know of my intent to purchase a Mazda 6 and let him know a friend of mine had recommended that I 'go see doc' because he would take care of me. I let him know that really liked the 6 but I wanted to look around at all my options. For the past 5 months we've stayed in touch with little pressure, a quick email here and there. Finally got the time to go sit down and work out a deal this week and it was a pleasant experience right up until I drove off the lot today in my new Mazda 6 (2012). For me, the little things are what really matter...from providing me with a full tank of gas to spending 20 minutes with me going over the car from bumper to bumper explaining every feature. He even helped me get my phone sync'd to the car.

Great customer service goes a long way. I'll be back.

Update:

So far the car is amazing. I had owned 3 chevy cavaliers previously. The one I traded in with my offer was a decent car that I had since 2002 (new), but my 6 is in a different league. It's such a smooth drive and the features of the vehicle make me want to get in it and just go for a ride.

Shane Wilson,Happy New Mazda 6 Owner

""

Greetings,
 
After many years of buying vehicles, I have dealt with some sales people who have attempted to serve their interests at my expense.  Well, after meeting Cameron Wilson; I have finally met someone who was courteous, kind and sincere.  I was very impressed by the analysis that he provided of my current situation, regarding type of driving, amount of KMS per year, current fuel economy I was getting in relation to my new MAZDA 3 GS-SKY and my monthly payments.  He then proceeded to select a vehicle which perfectly matched what I had stated I was looking for in a replacement vehicle.   All in all, he saved me money on my monthly payment and will save me over $85 per month in fuel expenses.  The car is absolutely amazing, fuel economy, handling, heated seats, bluetooth for my phone and MP3 device, great car all around!!!!  I just can not thank Cameron enough for his kindness and sincerity in handling my situation.  I will definately recommend St. Catharines Mazda  , Used Car Manager Joe Balsom for his quote on my trade, finance manager Alicia Vella and especially Cameron Wilson because the way I see it every person I send to him I am potentially saving them from being taken adavantage of by some of the other characters I have met in the past!  Thanks for everything St. Catharines Mazda and Cameron, by the way he got me an awesome deal on my first Mazda!
 
Regards,
 

Michael Taylor,Happy New Mazda 3 Owner

""

I just wanted to say thanks for all your help when purchasing our Mazda! I couldn't be happier with my car and all the compliments I am getting on it. I just had my first oil change, and it was fantastic. I got to enjoy fresh baked cookies and coffee, and relax. I recommend Mazda's to everyone, and have realized I'm a Mazda girl for life! Thanks again for everything!!

Jen McCann,Happy New Mazda Owne

""

This review is for Cameron Wilson, the salesman who ultimately made me seal my deal in buying a new car. He was very helpful, sincere and made me feel comfortable. I didn't feel intimidated or pressured. This was my first experience with buying a brand new car and I don't regret it one bit. Thank you Cameron and the rest of the Mazda team. Greatly appreciated!!!

Bonnie Taras,Happy New Mazda Owner

""

Our salesman was very friendly and accommodating. He was persistent but not pushy in our 2 month process, giving us calls and updates on cars we may have been interested in. I would say we came back after visiting other dealers and private lots , because we felt more comfortable dealing with the professionalism of Mazda and Cameron. The only small complaint would be the hard time to negotiate , we did see other cars on some private lots , comparable to ours that were cheaper, and couldn't get the sales manager down to that number. In the end we decided that it was worth buying from a reputable dealer and sales staff.

Mark Rosa,Happy New Mazda Owner

""

I just purchased my first new car from Cameron Wilson!  He worked in my best interest, bit of a change from what I had been told dealers were like.  I am happy with St.Catharines Mazda and especially with Used Car Manager Joe Balsom and Cameron Wilson, they treated me great.  Thanks again St.Catharines Mazda for helping me out!"

Dan Brown,Happy New Mazda Owner

""

We had been looking for a car for a few months, and one of the most important items we were looking for was a reputable and honest sales person. Walking onto a lot and feeling a connection with a salesperson, meant a lot to my husband and myself. There was an instant respect when we met Cameron. He made us feel comfortable. Cameron understood exactly what we needed in a vehicle, and directed us to the perfect car. We are extremely happy with the service, our payments and most of all the support from Cameron. We HIGHLY recommend Cameron and St. Catharines Mazda to anyone looking for Quality.

Sylvia Smits,Happy New Mazda Owners

""

Hi Chris,

My friend and I walked into the dealership and Inara met us at the door with smile and friendly handshake. She introduced herself and asked if there was anything she could help us out with. I wanted to test drive the CX-5, so she made that happen after a brief chat about what I was looking for to help decide on what model to drive.

She sat down with us and talked about what it was I was interested in and what I have driven and what I liked and didn't like about the vehicles I drove. Since she knew I was interested in buying an SUV she discussed the different models with me and prices and answered all of my questions. She was easy to talk to and I didn't feel that she was pushy or in it just for the sale. She was happy to share lots of information with me during the test drive, as well as after.

She encouraged me to take the car to show my parents, because she knew I wanted to talked to them about it before I purchased it. So she came along for the ride. Once we got to my parents house, my father and sister and mother all wanted to go for a ride, so she offered to stay outside in the cold at my parents house while I took my family for a ride to get their support in buying the vehicle.

She introduced herself to my family and answered all their questions. Helped make me 100% on my choice. Once back at the dealership, we looked at final pricing and she was more than eager to help me get the best price. She went back and forth to sales Manager Chris (whom was also very friendly, chatty, and always smiling, and together we worked out a manageable price. I was very happy with the trade in value they offered me as well as the negotiating and free colour upgrade on my white CX-5.

I felt we developed a great trusting relationship and I believe her excellent/easy going sales technique really helped with the final sale of my new zoom zoom.

Thanks Inara,
I will definately recommend you to my friends and family!

Kristina Fast,Happy New Mazda CX-5 Owner

""

To whom it may concern, I came in on Friday (22nd) to have warranty work done (replacing the reverse camera on my CX-5), and I was very pleased with your team and service. I want to give a special shout out and thanks to Pete, one of your technicians as he was extremely helpful in explaining the work that needed to be done and answered any doubts or questions I had. I also want to thank your shuttle driver George for driving me back and forth, and his polite and joyful attitude making our ride more pleasant that I expected it to be. Both of them made my day more upbeat as I was feeling groggy and tired after an early morning class and a week worth of essays and projects.

Regards,

Jeremy Wong,Happy New Mazda Owner

""

We are so happy with our purchase from Mazda. From the moment we stepped foot on the lot...Inara Lavina was there to answer all our questions. Inara was friendly and sincere and made us feel very comfortable with her and our purchase. She made whole process was very easy. The rest of the staff at Mazda, including the service department exceded our expectations...They were ALL so welcoming even with our 2 yr old runnning around!!I know that we will continue to be happy with Mazda with all our future interactions!!

Joshua Vanklinken,Happy New Mazda Owner

""

When I decided it was time to search for a new vehicle, my first
inclination was to visit St Catharines Mazda.

I had purchased a new vehicle there in 2005 and was very pleased with
the vehicle and service I had received.  Not just during the purchase
process, but afterword with all my servicing as well. It had been a
few years since I purchased new and I've always been impressed with
Mazda's vehicle lineup.

Upon my arrival I was greeted by a smiling Cameron. He listened to my
vehicle needs and was able to understand what I was looking for in my
price range.  At that time I originally had been seeking a CX-7.  He
showed me a model of the CX-7 that had very much appealed to me.
We went for a test drive, where he showed me all the functions and
features this vehicle boasted.  Cameron had even insisted I drive the
route that was under construction to see how the CX-7 really handled.
I was highly impressed that he would suggest this to me!

When we arrived back at the dealership, Cameron also had pointed out
and suggested I view the all new CX-5.  I jumped right into the model
they had parked in the showroom.  He hopped in beside me and again
showed me all the functions and features the CX-5 comes equipped with.
 I was already sold on the CX-7, but Cameron really must have been
listening to my needs and wants, as I fell in love with the CX-5!
Insisting I drive it, we went for another drive on the highway this
time, and I smiled from ear to ear.  This vehicle was made for me!
While in the financing process of getting my new CX-5 both Alecia and
Russ assisted my every need and were a tremendous help.

Cameron and Chris had worked very hard on getting my CX-5 in the
colour and with the options I had wanted.  The delivery of my new
vehicle was very quick and Cameron even took the time to set up my
bluetooth and link up my cell phone so I could safely drive hands
free.

Being in the customer service industry I can very much appreciate the
team work and effort that goes into all purchases there.  I felt very
comfortable during the purchase and delivery process, as Cameron
exceeded all my expectations.

I'm in love with my new CX-5, how it looks, how it drives, and how
fuel efficient it is! I look forward to future purchases with Cameron and the family of St. Catharines Mazda.  They have truly made a customer for life!

Sincerely (Out having fun in my CX-5),

Christina Athanasas,Happy New Mazda CX-5 Owner

""

Chris, all I can say is WOW: You have a fine staff in the service department. A young lady was there and she answered all my questions regarding what I am to expect as far as service with your Mazda Dealership. She spoke to me as apposed to at me which was nice. She also never once made me feel small regardless of how insignificant my questions seemed to be. She made me feel like all my questions were important to me and I really appreciated her taking the time to speak to me. We will you again soon for my next service already booked. Normal 0 false false false EN-CA X-NONE X-NONE MicrosoftInternetExplorer4

Domenic,Happy New Mazda Owner